Solutions
Custom AI agents
Connect knowledge, conversation and approved actions in a workflow your team can oversee. Start with one task, define its limits and evaluate what happens from request to result.
Understand the task
Identify the user, goal and permitted context.
Choose an allowed step
Retrieve knowledge or propose a tool action.
Check before execution
Validate permissions, inputs and required approval.
Confirm the result
Record the outcome or hand off with context.
Reference approach. Tool access and approval rules are defined for each implementation.
Choose the role
These are custom implementation paths. Each page explains the agent's task, tools, review points and evaluation plan so you can assess the fit before expanding its responsibilities.
Custom orchestration
Build a custom agent that coordinates approved tools and knowledge across a defined multi-step business task.
Human control
The workflow owner defines which writes, external communications and consequential decisions need confirmation before execution.
Text conversations
Help users complete a task in a text conversation, using approved knowledge, product context and bounded business actions.
Human control
Confirm consequential changes in the interface and let the user review the actual action details before they are submitted.
Spoken interactions
Handle a defined spoken interaction, collect the necessary details and connect approved actions with a reliable human transfer path.
Human control
Read back important details and obtain confirmation before submitting a booking or other consequential change.
Service desk execution
Resolve approved support tasks or assist staff using ticket context, current policy and customer-specific access controls.
Human control
Route policy exceptions, sensitive account changes and out-of-scope remedies to an authorized support representative.
Document workflow coordination
Coordinate document classification, extraction, validation and exception handling before sending accepted information to a business system.
Human control
Send missing evidence, conflicting fields and defined high-consequence records to a reviewer before downstream submission.
Governed data exploration
Translate business questions into permitted analytical queries, explain the results and help users inspect the data behind an answer.
Human control
Business owners approve metric definitions; users review ambiguous questions and consequential decisions based on the analysis.
Choose a repeatable request with a known owner, permitted tools and a clear completion state. A fixed rules workflow may be enough when every step is predictable.
Compare representative successes, exceptions and failures against agreed criteria. Include tool errors, access checks, human handoff, latency and cost.
Agree who reviews traces, updates source material, approves releases and pauses the workflow. Model and prompt changes should pass the same acceptance checks.
Share the workflow, systems involved and examples of a successful outcome. We can map a first implementation and the evidence needed to take it further.
Scope an AI agent ↗