Integrated delivery planning
Connect the product backlog to release responsibilities, operational requirements and the client’s acceptance process.
Build and Run
Build the system. Plan how it will run.
Bring implementation and production responsibilities into one defined engagement. Agree support coverage, release ownership and improvement priorities alongside the build, with documentation and access maintained for a future transition.
Workflow design
One delivery loop with explicit operating responsibilities
The engagement connects product work with production feedback. It depends on agreed coverage, decision rights and responsibilities, rather than an assumption that development automatically includes every form of support.
- 01
Agree ownership
Define the product increment, operating scope, service objectives and client-side responsibilities.
Output
A delivery and operating responsibility matrix
- 02
Build for operation
Implement the increment with tests, telemetry, deployment controls and recovery procedures in scope.
Output
A release candidate with operating evidence
- 03
Release and support
Approve the release and respond to production issues through agreed coverage and escalation paths.
Output
A supported service and incident record
- 04
Review and improve
Prioritize incidents, maintenance and product changes together; keep handover material current.
Output
An improvement backlog and transition-ready documentation
Controls across the workflow
- Coverage agreement
- Release approval
- Shared priorities
- Access and exit plan
Decisions that shape the scope
- What does the operating scope include?
- Specify service hours, severity definitions, response targets, dependencies and escalation contacts. Maintenance, application support and continuous on-call coverage are distinct commitments.
- Who decides between incidents and new features?
- Agree priority rules and accountable product and service owners. Shared delivery is useful only when teams can resolve competing demands without ambiguous decision rights.
- How can the engagement transition to another team?
- Maintain repositories, access records, deployment instructions and runbooks during delivery. Agree the transition scope and responsibilities so the client can review what is needed to take over.
Evidence before expansion
Define what better means.
These are proposed evaluation measures, not reported client results. Agree the baseline, sample and acceptance threshold before the pilot, then review the evidence with the workflow owner.
- Release readiness
- Check each release against agreed acceptance, deployment and recovery criteria, recording exceptions and the approval decision.
- Service performance
- Review incidents and response behavior against the contracted coverage and service objectives, with context for external dependencies.
- Improvement and continuity
- Track recurring problems and maintenance alongside product work, and verify that runbooks and transition records stay usable.
Before you commit
Is this the right engagement?
Delivery and support can become disconnected when release decisions, technical knowledge and production responsibilities sit in separate processes.
- What we need from you
- Product goals or an existing codebase, production dependencies, required coverage, service priorities, access responsibilities and the client owners for release and support decisions.
- How you accept the work
- Review the delivered increment against its functional criteria and the operating scope against release, telemetry, recovery and escalation scenarios. Confirm the owners can use the maintained runbooks.
- Scope & alternatives
- Build and Run is an engagement model, not an automatic promise of continuous support or a fixed staffing roster. Coverage, third-party dependencies, transition assistance and ongoing changes are scoped explicitly.
Capabilities
Implementation scope
The proposal selects the relevant components and records the systems, review responsibilities and exceptions covered.
Application and operating foundations
Deliver agreed features alongside deployment, observability and recovery work appropriate to the system.
Support and continuous improvement
Operate within contracted coverage, review recurring problems and maintain the technical record required for continued delivery or transition.
Pricing
Engagement options and pricing factors.
A proposal follows review of the workflow and its dependencies. It identifies implementation deliverables, client responsibilities, acceptance criteria and any platform or operating charges separately.
Discovery and scope
Product goals or an existing codebase, production dependencies, required coverage, service priorities, access responsibilities and the client owners for release and support decisions.
Defined implementation
Combine implementation and an agreed operating scope, with shared priorities, explicit service ownership and a maintained transition path.
Ongoing operation
Agree maintenance, coverage, exception ownership and changes as an explicit operating scope.
Frequently asked questions
Questions before starting
01Does Build and Run include round-the-clock support?
Does Build and Run include round-the-clock support?
Only when that coverage is explicitly agreed and staffed. The contract defines hours, severity, response targets and escalation rather than treating all operational work as an unlimited commitment.
02Can you operate a system built by another team?
Can you operate a system built by another team?
It may be possible after reviewing the code, architecture, access and existing support obligations. A transition assessment establishes what can be accepted and which gaps must be resolved first.
03Will the same individual engineers always be assigned?
Will the same individual engineers always be assigned?
Continuity is supported through documented ownership, review and handover practices. Staffing and availability are agreed for the engagement; the model should not depend on one person remaining indefinitely.
04How are new features and support work priced?
How are new features and support work priced?
Define the delivery milestones and the operating scope separately, including coverage and capacity for change. New requirements or expanded responsibilities are reviewed against that agreement.
05How is this different from hiring a developer?
How is this different from hiring a developer?
An embedded developer contributes within your delivery and management process. Build and Run combines defined implementation and operational responsibilities at the engagement level, with explicit shared decision-making.
Start a conversation
Map the workflow before expanding the scope.
Bring the process, representative inputs and the systems involved. We will help define the next useful increment and the evidence needed to accept it.